playph Privacy Policy

1 Who We Are

playph is the operator of the online casino platform accessible at playph.app (the "Platform"). For the purposes of this Privacy Policy, playph acts as the data controller in respect of personal data collected from players and visitors to the Platform.

If you have any questions or concerns about how playph handles your personal data, you may contact our support team via live chat on the Platform. Our support team is available 24 hours a day, seven days a week.

2 Data We Collect

playph collects the following categories of personal data from players and Platform visitors:

3 How We Collect Data

playph collects personal data through the following means:

• Direct collection: Data you provide when registering your playph Account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser information, and session activity logs.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors (such as GCash and PayMaya), and financial institutions (such as BPI, BDO, and Metrobank) in connection with transaction processing and anti-money laundering obligations.
• Cookies and tracking technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 8 of this Privacy Policy.

4 Why We Use Your Data

playph uses your personal data for the following purposes:

• To create and manage your playph Account, including verifying your identity and confirming that you meet the 21+ age requirement.
• To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method.
• To operate and deliver the games and services available on the playph Platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and reporting requirements under applicable Philippine law.
• To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct on the Platform.
• To monitor gaming activity for responsible gaming purposes, including identifying players who may be exhibiting signs of problem gambling and applying appropriate interventions.
• To provide customer support and resolve disputes.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about playph bonuses and offers, where you have opted in to receive such communications.
• To analyse Platform usage and improve the performance, security, and user experience of the playph Platform.

5 Legal Basis for Processing

playph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the playph Terms & Conditions, including Account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and PAGCOR-related regulatory requirements.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing of your data for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

playph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in connection with Account registration and ongoing compliance obligations.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulation.
• Professional advisers: Legal counsel, auditors, and other professional advisers, where necessary for the conduct of playph's business operations.

All third parties with whom playph shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7 Data Retention

playph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, playph retains Account data and transaction records for a minimum of five (5) years following the closure of your Account, in accordance with applicable Philippine AML and record-keeping regulations. Gaming history and session logs are retained for a minimum of three (3) years.

Where you have opted in to marketing communications, we retain your communication preferences until you withdraw consent or request deletion. Technical data such as IP logs and session data is retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, playph will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8 Cookies and Tracking Technologies

playph uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your Account preferences. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the Platform, such as which pages are visited most frequently and whether error messages are encountered. This data helps playph improve the Platform experience.
• Functional cookies: Used to remember your preferences, such as your preferred language and display settings, so that you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and suspicious session behaviour.

playph does not use cookies to track your browsing activity across unrelated third-party websites. You can manage or disable non-essential cookies through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the Platform.

9 Your Rights

Under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by playph:

• Right to be informed: The right to be told how your personal data is being collected and used, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data playph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most Account information directly through your playph Account settings.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations. Note that we may be required to retain certain data for regulatory compliance purposes even after Account closure.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the playph support team via live chat on the Platform. playph will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case playph will notify you of the extension and the reasons for it.

10 Data Security

playph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the playph Platform.
• AES-256 encryption for sensitive personal and financial data stored on playph servers.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to playph systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with applicable Philippine law.

While playph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, playph will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.

11 Children's Privacy

The playph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. playph does not knowingly collect personal data from individuals under the age of 21.

If playph becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered on the playph Platform, please contact our support team immediately via live chat.

12 Changes to This Policy

playph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the current version is stated at the top of this page.

Where changes to this Privacy Policy are material, playph will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the playph Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how playph protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way playph handles your personal data, please contact our support team via live chat on the Platform. Our support team is available 24/7 and will direct your query to the appropriate team member.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that playph has not handled your personal data in accordance with applicable data protection law.